Rental Terms & Conditions
Please read these terms carefully before completing your reservation.
Delivery & Pickup
Customers select a delivery time window when making a reservation: Morning (8:00 AM – 11:00 AM), Afternoon (11:00 AM – 2:00 PM), or Evening (2:00 PM – 5:00 PM). Ready Pack Go Supply Co. will contact you prior to your scheduled delivery to coordinate within your selected window. Customers are responsible for providing an accurate delivery address and ensuring a safe, reasonably accessible location for both delivery and pickup. Your scheduled pickup date is based on your rental period. All bins, dollies, and rental equipment must be outside, empty, accessible, and ready for pickup no later than the end of your original delivery window — for example, if your delivery window is 8:00 AM–11:00 AM, your bins must be ready no later than 11:00 AM on your scheduled pickup date. This is the deadline by which your equipment must be accessible; it does not mean our team will arrive exactly at that time. Customers do not need to be present for pickup as long as the equipment is accessible. If bins or rental equipment are not ready or accessible when we arrive, additional pickup or rental charges may apply.
Need More Time?
Need your bins a little longer? Requests to extend your rental must be made at least 24 hours before your scheduled pickup date. Additional weeks are subject to availability and are not guaranteed until confirmed by Ready Pack Go Supply Co. If approved, each additional week is 50% of your original package price. Extensions selected when making your original reservation are automatically included and do not require additional approval.
Cancellations & Rescheduling
Plans change — we understand! Cancellations made at least 48 hours before your scheduled delivery will receive a full refund. Cancellations made within 48 hours of your scheduled delivery will receive a 50% refund. Once your bins have been delivered, the rental is non-refundable.
Care of Bins & Equipment
Normal wear from ordinary moving use is expected and will not result in additional charges. Customers are responsible for protecting rental equipment from loss, theft, misuse, and damage while it is in their possession. Bins may not be painted, permanently marked, cut, drilled, altered, or used in a way likely to cause damage. Bins returned with excessive dirt, paint, oil, chemicals, adhesives, or other substances requiring additional cleaning may be subject to a reasonable cleaning charge ($10 per bin).
Lost or Damaged Equipment
A card on file is required at checkout and will be used to recover costs for any lost, stolen, or damaged equipment. Bins that are lost, stolen, missing, or damaged beyond reasonable repair will be charged at $15 per bin. Rental dollies that are lost, stolen, missing, or damaged beyond reasonable repair will be charged at $25 per dolly. Normal wear and tear will not result in a replacement charge. Any applicable charges will be communicated to the customer before the card on file is charged. Damage charges are processed via Stripe to the saved payment method on file.
Weight Limit & Permitted Use
Each bin has a maximum contents weight of 75 pounds. Bins are intended for normal household and office moving and storage. Bins may not be used to store or transport hazardous, flammable, explosive, illegal, biohazardous, or otherwise dangerous materials. Customers are responsible for ensuring bins are packed and handled safely and do not exceed the stated weight limit.
Personal Property
Customers are responsible for packing, loading, transporting, unloading, and handling their belongings. Ready Pack Go Supply Co. is not responsible for loss of or damage to personal property placed inside or transported using our rental equipment.
Payment & Post-Rental Charges
Rental charges are due at checkout. A card on file is required and will be used only for additional charges resulting from approved rental extensions, missing equipment, damaged equipment, additional cleaning, or additional delivery/pickup services. Any such charges will be communicated to the customer in advance.
By completing your reservation, you acknowledge that you have read, understood, and agree to these Rental Terms & Conditions, including authorization for post-rental charges to the card on file via Stripe as described in the Payment & Post-Rental Charges section.